Frequently Asked Questions

We use high-quality aluminum sourced from the State of Georgia. This strong metal makes for a very sturdy piece of furniture. The aluminum is also lightweight. The beds are easy to move after they’re assembled.

The specific dimensions for each bed can be found on the individual product pages.

Yes! We can build beds to virtually any size for a customization fee. Learn more and contact us here.

A “custom bed” is any bed that isn’t built to the one of the sizes available on our website. We charge an extra fee for custom beds based on the size specifications you request. All custom beds are non-refundable. Please note: If you order a bed with a trundle, it is considered a custom bed. We usually have to build these beds to a custom height to accommodate the accessory.

Once assembled, our beds weigh approximately 300 lb. The exact weight varies based on the type of bed, its size, and the addition of accessories.

Our beds have been stress-tested by an independent third-party organization. These tests confirmed that they are able to hold up to 2,000 lb.

Yes. Our beds are designed to be easy to disassemble and reassemble. The high-quality materials won’t lose integrity, no matter how many times they’re rebuilt. The lightweight aluminum is also very easy to move. Just make sure to keep track of your hardware!

We use an enamel-based paint that is baked onto the aluminum during the extrusion process. This gives the beds a seamless and attractive finish that won’t wear off over time.

Our Platform Beds and Canopy Beds come standard with an upholstered foam headboard. The headboard frame is made of aluminum. This supports a piece of plywood wrapped in foam. The whole frame is then covered in fabric. The fabric can easily be removed and replaced when you need to wash it. We offer many fabric options that come in a variety of colors, textures, and designs.

We only sell our products online. At this time, we do not have a showroom to display our assembled beds.

No. You can use most commercially available innerspring mattresses. If you want to use a memory foam mattress, you will need to add a solid surface to support it. Otherwise, your mattress start sinking between the wooden slats. We can include a 1/8” thick masonite board with your order upon request. The cost for this is $95.

Another option for a memory foam mattress is to order your bed with extra slats. We can provide extra slats with less than 3” of space between them for $95. Please request in the notes at checkout.

Mattresses are supported by incredibly durable 2x4 and 2x8 wooden slats. This is ideal for most innerspring mattresses. Many memory foam mattresses need a solid surface. If you plan on using a memory foam mattress, we can provide a piece of pre-cut masonite for $95 or add extras slats for $95. You can request either of these options in the Special Instructions section during checkout.

Box springs are not necessary on our beds. In fact, we recommend not using them.

None of our beds automatically ship with mattresses. We do sell our own custom made memory foam mattresses that you can buy with your bed as an accessory. They can also be ordered separately on our Mattress page. Click here to learn more and purchase a mattresses.

• Twin: 39” x 75”
• Twin XL: 39” x 80”
• Full: 54” x 75”
• Full XL: 54” x 80”
• Queen: 60” x 80”
• King: 76” x 80”
• California King: 72” x 84”
• Wyoming King: 84” x 84”
• Texas King: 80” x 98”
• Alberta King: 96” x 96”
• Florida King: 108” x 80”
• Alaskan King: 108” x 108”

Yes. You can add a mattress (or mattresses) to your expedited order. When ordered with Rush Shipping, mattresses be delivered separately from the bed frame.

Yes. Mattresses are sold separately on our website by visiting this Web page.

Of course we do! We’re BigBeds.com, after all. Oversized Mattresses can be added as an accessory to any Oversized Bed order or purchased separately here.

Oversized mattresses are delivered via a commercial delivery services company (usually FedEx). The are shipped in three (3) separate boxes. Please be aware that these boxes may arrive separately from one another under certain circumstances.

Unfortunately, we are unable to accept returns on our mattresses once they’ve been delivered. Mattresses are also not eligible for a refund.

Yes. Some accessories may require you drill extra holes if they’re not included in the initial order. In those cases, we will send you instructions to ensure you get everything installed correctly.

No. The Bookshelf Headboard will be flush with the end of the bed.

No. There is not enough space beneath the bed frames to fit both a mattress-sized trundle and drawers. We are not able to make custom-sized trundles or drawers at this time.

Our current standard lead time is approximately 6-8 weeks from the date your order is placed.

Rush Shipping is currently available for an additional charge of $750 per bed. This ensures that your order will ship out within 15 business days.

Most orders ship via UPS Ground and are delivered to your doorstep. Orders containing king size beds or larger, certain accessories, or more than three (3) beds will ship via freight service. This can be subject to local restrictions and requires curbside delivery.

We recommend having at least one other person on hand to help receive the delivery. The easy-to-grip boxes arrive banded and shrink wrapped together on a skid. Cut off the banding and shrink wrap and carry the individual boxes into your home. The aluminum materials are very lightweight. You’ll be surprised by how easy the boxes are to carry!

The total number of boxes for your order will depend on the type and size of the bed(s) you order.

• Platform Beds - 4-7 boxes
• Canopy Beds - 5-6 boxes
• Farmhouse Beds - 4-5 boxes

If you order accessories, there may be additional boxes to accommodate them.

Yes, but it does require extra shipping, handling, taxes, and customs fees. Follow this link to generate an estimate of the duties and taxes you may owe to have an order shipped to Canada.

Contact us if you have questions or would like to discuss your options and pricing.

At this time, we cannot offer direct international shipments to anywhere but Canada. If you live outside of the United States, we would be happy to ship a bed to the US port of your choice. You would have to coordinate shipment from there.

Yes! For $495 per bed, we offer in-home delivery from our experienced partners. This includes inspecting, assembling, and setting up your new bed frame(s). They even clean-up when they’re done!

White Glove Delivery is only available in the contiguous 48 United States. Visit our Shipping Page for more information.

No.

We have purposefully designed our beds to be easy to assemble. but we do recommend having at least two people put together beds to help with balance and stability.

We recommend planning for two hours to assemble one of our bed frames.

We’ve got you covered! We will provide all of the tools that you’ll need to successfully assemble your bed.